Summary
Delivered an application for a healthcare services client focusing on improving healthcare records and insurance data management.
Problem Statement
The existing Healthcare Management System struggled with inefficient maintenance and update of health records and insurance-related data. Challenges included:
- Outdated member records leading to data inaccuracies.
- Discrepancies and delays in the data refresh process.
- Difficulties in accurately linking patients to their insurance plans.
- Lack of automation resulting in manual errors and operational inefficiencies.
Project Duration
November 2023 – On going
Our Approach
1. Technology Modernization and Refactoring- Refactored the legacy solution using the latest .NET technologies to boost maintainability and system performance.
- Upgraded critical NuGet packages while implementing robust retry logic to improve system resilience and fault tolerance.
- Introduced comprehensive health checks across backend services to monitor performance and promptly detect issues.
- Enhanced logging mechanisms to track workflows end-to-end for faster error diagnosis and transparency.
- Automated termination of outdated member records and ensured timely refresh of active member datasets with new information.
- Developed strong backend services with rigorous data validation and workflow logic to maintain data integrity and seamless linking of members to insurance plans.
- Migrated the existing .NET Framework-based frontend to React, creating a modern, responsive, and efficient user interface that improves user experience and accessibility.
Technologies Used
- Frontend: React.js, HTML5, CSS, Bootstrap, JavaScript, JQuery
- Backend: .NET framework, ASP.NET Core, C#, Web API, RESTful Services, Entity Framework Core
- Messaging: RabbitMQ (Message Broker), Amazon SQS
- Caching: Redis, MemoryCache
- Database: Microsoft SQL Server
- Testing Tools: Swagger, SOAP UI, xUnit Test, Postman
- DevOps & Cloud: Azure DevOps, GitHub Actions, Azure App Services, Azure Functions, Azure Storage, AWS ElastiCache, AWS
- Task Management: Azure Boards, Microsoft Teams
Key Features
- Implementation of Health Checks for continuous monitoring of service health and application performance.
- Introduction of Resiliency Features, including retry logic and fault tolerance mechanisms, ensuring seamless recovery from transient failures.
- Complete frontend migration to React, resulting in a modern, responsive, and user-friendly interface.
- Automated workflows for member record management, including termination of stale data and linkage of member insurance plans, improving accuracy and reducing manual intervention.
Challenges Faced
- Upgrading NuGet packages caused compatibility issues requiring intricate code adjustments and regression testing.
- Refactoring legacy architecture was complex due to outdated design patterns and tight coupling in the original system.
- Balancing modernization efforts while maintaining uninterrupted service for critical healthcare operations.
Outcome / Result
- Significantly improved data integrity and automation, reducing manual errors and stale records.
- Ensured healthcare member records were consistently up-to-date across multiple systems.
- Reduced discrepancies and improved accuracy in linking members to their insurance plans.
- Enhanced system reliability and performance resulting in improved overall service delivery.
- Elevated client satisfaction through a more robust and maintainable platform that supports ongoing healthcare operations efficiently.
Conclusion
The modernization and automation of the Healthcare Management System have transformed data management workflows by applying state-of-the-art technologies and architectural improvements. These changes ensured regulatory compliance, increased operational efficiency, and improved the accuracy of vital healthcare data, setting a foundation for agile future enhancements and better patient and provider experiences.
